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Returns and Exchanges

PLEASE NOTE: ALL SALE ITEM PURCHASES ARE FINAL.

WE DO NOT OFFER REFUNDS OR EXCHANGES ON SALE ITEMS.

We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we’ll gladly accept return or exchange of an unworn item within 15 days of receipt of your package.

Items should be in the original condition, including tags
Merchandise must be unworn and unwashed
Any merchandise on Sale cannot be returned
Any intimates and hair accessories cannot be returned or exchanged
Footwear must be returned in original packaging
Footwear must include the original shoe box in its original condition, without postal labels
Please Note: Shipping and handling charges are not refundable

Customers will be responsible for shipping and handling charges to return the item. The customer will incur shipping charges on all returned items. If the package does not reach us safely we will not be able to complete the refund, we strongly reccomend sending your return in a trackable package.

HOW TO EXCHANGE:

Please send an email to returns@romanceriders.com and include your NAME, ORDER NUMBER, ITEM FOR EXCHANGE, and TRACKING NUMBER. We will send your exchange as soon as the original merchandise is received.

HOW TO RETURN FOR A REFUND:

Please send the tagged/unworn item along with a copy of your order. Please be sure your NAME, EMAIL and ORDER NUMBER are clearly legible. It is EXTREMELY important you include a copy of your order along with your return. We will credit your original method of payment within 15 business days of receiving returned item, excluding original shipping charges.

International returns require the same guidelines as domestic returns. Unfortunately, we cannot return; duties, taxes, and international shipping charges.

Please note that if you received a free shipping promotion and the refund brings you under the ‘free shipping cap’ we will deduct our shipping costs from your refund.

RETURN ADDRESS:
ROMANCE RIDERS RETURNS
ORDER #_________________
570 LORETTO AVE
CORAL GABLES, FLORIDA 33146